FAQs

Call the office to set up an appointment.

Amanda Martin (832) 422-8702  

Therapy appointments are 50 minutes in length. Extended therapy appointments can be arranged upon request.

Yes, tele-therapy services are offered for most of the services provided at the office. Dr. Martin is licensed in Texas and tele-therapy services are only officed in Texas (you and Dr. Martin must remain in Texas for the time of service).

The duration of counseling depends on each person’s needs. We do not find it helpful to keep people in counseling longer than necessary. We typically review progress each session and create a thoughtful plan when it’s time to end services.

No, the office is considered an out-of-network provider. Payment for services is due at the time of the service. You can contact your insurance carrier to determine if they will offer reimbursement for counseling appointments if you submit a claim to them.

Yes, superbills are provided upon request.

Check with your insurance carrier to determine if you have mental health coverage. Check your coverage carefully and find the answers to the following questions:

  • What are my mental health benefits?
  • Is individual counseling, marital counseling, and/or family counseling covered?
  • What is the coverage amount per therapy session?
  • How many therapy sessions does my plan cover?
  • How much does my insurance pay for an out-of-network provider?
  • Is approval required from my primary care physician?
  • What CPT codes are covered (ex: 90837, 90847, 90791)?

Yes, FSA and HSA accounts are accepted.

You have the right to request a copy of your health care records.

To request your records:

  1. Submit a written request to the licensee. Requests may be made by email, mail, on the electronic medical record portal, or in person.
  2. Include completing a Release of Information Form.
  3. If requesting records to be released to a third party, include a signed authorization specifying the recipient.

Records will be provided in accordance with applicable state and federal laws. Reasonable fees may apply for copying or preparation as permitted by law.

 

If you would like additional information about licensing, rules, or professional standards, you may contact the Council directly.

To contact the Council:

  1. Visit the Council’s Contact Us webpage.
  2. Choose the appropriate method of contact (phone, email, or online inquiry form).
  3. Provide a brief description of your question or concern to ensure your inquiry is directed appropriately.

The Council can provide general guidance regarding licensure and regulatory matters.

If you believe your consumer rights have been violated, you may file a complaint with the Office of the Attorney General’s Consumer Protection Division.

To file a complaint:

  1. Visit the Office of the Attorney General’s Consumer Protection webpage.
  2. Select the option to file a consumer complaint.
  3. Complete the online complaint form with accurate and detailed information.
  4. Submit any supporting documentation requested.

The Office of the Attorney General reviews complaints and determines appropriate next steps in accordance with state law.